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faq.

answers to some of the most frequently asked questions.

general.

It is dependent on the design selected as creating 4 designs or indeed a website will take longer than 2 designs, but typically 3-5 business days. That said here is a handy list of estimated times for the main sections:

  • logos - 3-5 business days
  • brand identity - 3-5 business days
  • advertising - 5-7 business days
  • ui/ux - 10-12 business days
  • web design - 20-25 business days
  • infographics - 7-10 business days
  • package design - 7-10 business days
  • book cover - 5-7 business days
We do prefer to take the time necessary to achieve the perfect design, but we also understand that sometimes business requirements can dictate a situation. So feel free to discuss any timing issues with us anytime.

We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, including…

  • Raw vector (ai or psd)
  • png
  • jpg
  • pdf
  • html
  • css
  • js (javascript)
If you need it in another format not listed above, just ask.

You will receive multiple design concepts. So please keep in mind that the design process is highly interactive, so we will send you the first initial designs, we then would require your feedback to make the designs awesome. For example: tweak colors, fonts and layout or maybe even combine the top half of one concept with the bottom half of another etc.

What constitutes a revision? Simply put it is when we send another iteration of the design, so for example feeding back to change the color + font and tweaking the design will only count as 1 revision as you will receive the tweaked design after the requested changes.

Once the initial package revisions are complete, continued revisions are charged by the hour. The hourly rate for revisions is €50.00

Concepts are the first step in the design process. With your creative brief, we will come up with the chosen package concepts, for an initial direction on your design requirements. Once your concepts are ready, we’ll ask you to give us feedback so we can continue to refine your designs.

Remember – if you choose a package with more concepts, that means you’ll get more variety to choose from.

A creative brief is a roadmap for your project. It tells our team about your vision for the project and your goals, describes the people you want the project to reach (your audience), and outlines your brand guidelines and requirements.

Choose your design package.

Simply choose the design package that best suits your requirements, as they are setup as base packages there is always space and time for any extras or additions you might need. We are always happy to discuss any on that with you just contact us. Our prices are hard to beat.

Complete the cr8tiv Brief.

Complete the cr8tiv brief and tell us all about your project, your business or organization, and your design preferences and finally your design options. Once that is done you will be able to move on to the next level, and then to checkout (sometimes this even includes a 1UP).

Checkout and be excellent.

With in days you will receive initial wireframes or designs (depending on the package), then with your feedback we can start the actual design process. Reworking, refining and tweaking your designs until you are over the moon about them, all our packages have revisions built in too.

payment.

You will go through the checkout process immediately, starting with the creative brief, you will have the ability to add any other related services to the basket. After that payment is taken and the design process starts.

We currently accept Paypal for direct checkout and Shopify for card payments. You will need user accounts for either payment processor.

All charges are in Euros € and payment is expected in Euros too please.

webdesign.

In addition to the selected package (5, 8 or 12) unique pages all our web design packages include the following pages by default:

  • 401 page (unauthorised)
  • 403 page (forbidden)
  • 404 page (not found)
  • 503 page (server error)
  • themed (blank) terms page
  • themed (blank) privacy page
  • sitemap (xml)

Yes, all web designs will include the html, css and javascript used as well as the .psd file if they are created. None of the web designs is a blog as this is data driven on the backend and will require server software and database. That said we are happy to work with you to try integrate your backend with your awesome new design.

We don't no, but we have partnered up with some of the biggest hosting services on this planet (and others ;). Using the discount/coupon code "cr8tivspacers" will net you some percenage worth of discount. We of course are happy to set this all up for you and upload your new web design to the hosting service, just be sure to choose the hosting bolt-on at checkout either way.

We would recommend the most common, which is wordpress, if only for the massive support and community around it. In house we use ghost and node.js with mysql as the database. On the site we are using Grav to try out the flat file rather than database route to minimize installation requirements and tighten up even more on security.

ui/ux.

Wireframing is a way to design a user interface service at the structural level. It is commonly used to lay out content and functionality early in the development/design process to establish the basic structure of the ui before visual design and content are added and in turn helping to define the user experience of the application.

privacy/security.

We use cookies (sadly not the awesome lemon cream kind) to improve and customise your experience of our website. They help us to understand who our customers are and what you like to buy or browse, which in turn helps us create a more exciting shopping experience for you.
Cookies are not harmful to you or your computer/device.
By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser settings). However, if you do not allow cookies on your computer you will not be able to shop our site. We are continuously making further improvements and changes to the ways we use cookies and we will keep this page updated with the cookies we use. Please also refer to our Privacy Policy.


privacy policy here and our terms of service here. You can read all about cookies here.
Simply put, we don’t share or sell your information to any third party without your consent. In other words, we wouldn’t do anything that you wouldn’t do.

read our privacy policy here and our terms of service here.
Most certainly, we take every precaution possible to secure your data and ours. We make extensive use of encryption on both the front-end and back-end of our databases and applications, as well as the use of firewalls. All payments are taken and stored at the ecommerce platforms we use, so your user info, password and credit card data is covered and secured by either Paypal or Shopify which are the most secure payment platforms around.

Additionally, any other information supplied to us such as access to your web hosting etc. is stored encrypted for 10 days then it is removed from our systems.
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Please note, checkout is processed and secured via Shopify, discount codes are applyed during checkout.